FREQUENTLY ASKED QUESTIONS

FAQ

Listed here are some of the most common queries we receive. Should you still have any outstanding questions, please do not hesitate to contact us. Thank you.

GENERAL BOOKING QUESTIONS

How far in advance should I book?


There are no minimum requirements but to avoid disappointment you may need to book as early as 12-18 months before your wedding date – sometimes longer for peak periods. If your wedding is on a Saturday, these days fill up very quickly so you should definitely book early. Also, as we now restrict the amount of work we accept each year, once we reach our quota bookings will be closed for that particular year. However, don’t let that put you off. The latest we have managed to do a wedding was booked only the day before so if you are really, really lucky we may still be able to help!




Which member of the team will shoot my wedding?


For all photography packages, it is myself Ravy Nsenga that will be with you. In addition, for those booking our Luxury Video packages I shoot those too. For all other video packages, typically a member of our team will be with you. These packages allow you to make great savings over standard industry rates but your exact videographer could change depending on each individuals work calendar. All of our team shoots to the same brief using similar equipment and have previous wedding experience. For dual Photography & Video Package, the Highlight package is shot only by myself (as I dual operate the photography and video). For dual packages with the feature length video, I shoot your photography and a member of my support team will shoot your video




What payment methods do you accept?


We accept bank transfer (preferred)




How much is the deposit and when is rest due?


Deposit is £100.00. Half of the remaining balance is due 7-days before your wedding then the rest can be paid 7 days after the wedding although can be paid off any time prior to that




What happens if I need to cancel?


Something may occur meaning you need to cancel your wedding booking with us. To cancel, you should put this in writing (via email) AND follow it up with a phone call. We will send you written confirmation once your booking is cancelled. Depending on how much notice you give us, you may still be required to pay for the entire balance, or simply lose your deposit. As a rule, if you give us less than 60-days notice, the entire balance is due. More than 60-days, you lose your deposit only. For all bookings, any out-of-pocket expenses will need to be reimbursed regardless of notice period (e.g. flight tickets for international weddings)




What happens if I need to postpone or change the date of my wedding?


Give us a call and if we are free on the new date, we’ll simply switch over your booking. If we are not free on your new date, then this will be treated as a cancellation and normal rules apply. Please note, if we accept a change of date, you will not be allowed to switch dates again and the full balance will be due regardless of notice period




Does this company have insurance?


yes we do, if you need a copy for your safety and our safety please contact me and we will send it to you.





VIDEO QUESTIONS

What type of cameras do you use?


We use cameras very similar to the photography as they are small, discreet and most importantly offer excellent quality – even better than some of the giant cameras other companies may use




Will I need to speak to the camera or do any acting?


The video is always 100% natural but if you want to do a short film on how you both met, we can always sort it out, please contact to discuss this.





VIDEO QUESTIONS

What type of cameras do you use?


We use cameras very similar to the photography as they are small, discreet and most importantly offer excellent quality – even better than some of the giant cameras other companies may use




Will I need to speak to the camera or do any acting?


The video is always 100% natural but if you want to do a short film on how you both met, we can always sort it out, please contact to discuss this.