FREQUENTLY ASKED QUESTIONS
Listed here are some of the most common queries we receive. Should you still have any outstanding questions, please do not hesitate to contact us. Thank you.
GENERAL BOOKING QUESTIONS
How far in advance should I book?
Which member of the team will shoot my wedding?
What payment methods do you accept?
We accept bank transfer (preferred)
How much is the deposit and when is rest due?
Deposit is £100.00. Half of the remaining balance is due 7-days before your wedding then the rest can be paid 7 days after the wedding
What happens if I need to cancel?
Something may occur meaning you need to cancel your wedding booking with us. To cancel, you should put this in writing (via email) AND follow it up with a phone call. We will send you written confirmation once your booking is cancelled. Depending on how much notice you give us, you may still be required to pay for the entire balance, or simply lose your deposit. As a rule, if you give us less than 60-days notice, the entire balance is due. More than 60-days, you lose your deposit only. For all bookings, any out-of-pocket expenses will need to be reimbursed regardless of notice period (e.g. flight tickets for international weddings)
What happens if I need to postpone or change the date of my wedding?
Give us a call and if we are free on the new date, we’ll simply switch over your booking. If we are not free on your new date, then this will be treated as a cancellation and normal rules apply. Please note, if we accept a change of date, you will not be allowed to switch dates again and the full balance will be due regardless of notice period
Does this company have insurance?
yes we do, if you need a copy for your safety and our safety please contact me and we will send it to you.
What time do you start shooting?
We recommend starting the photography approx 2-3 hours before your wedding commences so we can capture the latter part of your Bridal Preparations. This is entirely optional though and we can start with Guest Arrivals if you prefer
I hate posing for photos – can I have all the photos taken naturally?
Of course! In fact the majority of what we shoot is all natural. If you would prefer to skip the formal group and couple photo session, just let us know
Is a photo album included?
To keep prices low, these are not included. You are given free copyright clearance to arrange your own printing
How are the photos delivered?
Can I share my photos on Facebook?
Of course! We just ask you give us a small credit
How long does it take before I receive the photos?
We aim to have the photos with you in around 3 to 7 days – this is just an estimate though and can be shorter or longer
How would you edit my pictures?
depending on the package, Airbrushing and Photoshopping are two general terms that are over used and normally refer to making someone look like a catalogue model. In short, no we don’t. We want to bring out your natural beauty, not some magazine fakery. However, we do touch up a small selection of photos (the big shots) to remove temporary marks such as spots, cuts, bruises and other blemishes but we will not change your overall appearance. We do edit every single photo but this is focusing more on colour, contrast, tone, composition and other techie-photo stuff
What type of cameras do you use?
We use cameras very similar to the photography as they are small, discreet and most importantly offer excellent quality – even better than some of the giant cameras other companies may use
Will I need to speak to the camera or do any acting?
The video is always 100% natural but if you want to do a short film on how you both met, we can always sort it out, please contact to discuss this.